FAQs
Frequently asked questions can be found here. Select a topic, then click on each question to see the answer.
Let us know if you have any other general questions and we'll add them here.
Freight services will be organised via our couriers, and your order will be delivered to you during business hours. If you already have your own preferred courier, let us know how to arrange it with them.
Quotes will include estimated freight costs, but web orders will have freight costs added after the order is placed - we will advise of any additional costs.
Freight costs will be applicable unless other contract conditions have been negotiated. Any other charges such as those for Dangeous Goods or expedited shipping will be discussed with you before products are dispatched.
If you would like a freight cost estimate or ETA before placing an order, please contact us.
If convenient, you are welcome to collect your order from our office in Edwardstown, South Australia, as soon as it is available.
It will depend on product availability. Generally:
- Products stored on site in our Adelaide warehouse will be dispatched within 24 hours.
- Products available nationally may take up to a week before dispatch from our warehouse.
- Products available internationally via airfreight will be in stock within 4-6 weeks.
- Products needing international seafreight may take up to 3-6 months to be in stock.
If you would like a shipping estimate or stock status for a product before placing an order, please contact us.
Delays due to the global shipping environment may extend delivery time, and we thank you for your understanding during this time.
After an order is received, we accept Purchase Orders from account customers, and also credit card (VISA or Mastercard) via phone, or bank deposit.
Payment facilities are not currently available online.
For credit card or bank deposit payments, please request an Invoice.
If you'd like a quick quote, please contact us directly. To see all prices, log in to the site, and your special pricing will be shown for each product. If you haven’t logged in before, register first. If any prices are still not showing, please contact us directly and we'll be happy to update your pricing list and/or send a quote.
Items without prices, e.g. those showing "POA", will be quoted instead of ordered if you add them to a cart and send as an order.
Some products are restricted in their use and sale and therefore may not be available to all customers. This is due to federal or state regulation requiring that permits, licences, company information or other documentation is provided before sale. Some examples are Ethanol (bonded alcohol), biomedical products (for research use only), and Schedule 7 dangerous poisons.
Our customer service team will let you know if documentation is required before purchase.
Please contact us for further product information via sales@southerncrossscience.com.au
- Safety Data Sheets
- Certificates of Analysis
- Datasheets
These can often also be found via manufacturer's websites.
Website registration needs to be linked to an active customer account.
Website registration is great for organisations intending to purchase regularly (or already do), who'd like to see pricing on all goods, see previous orders, and only have to fill in ordering details once. It entails matching your company details to our current customer database.
Public enquiries: If you are not ordering on behalf of a company/institute, please contact us instead.
New customer: If your company/institute has not purchased from Southern Cross Science before, please contact us instead.
Current customer: Click on "My account" at the top right of the home screen. Click Register. Provide your contact information and company details and we will link it to our current customer database. You will get a Welcome email as soon as your web account is ready. In the meantime, feel free to browse as a guest and request a quote for any item.
Registration approvals may take 24-48 hours.
We strive to deliver outstanding products and services with a minimum of fuss, and our ultimate goal is to surpass our customers’ expectations. Both positive and negative feedback is welcomed and our customer service is of the highest quality.
If your purchase was not to your expectations or if you have any questions, please contact us.
Please see our Returns Policy for more details.
